Help Center
Find answers to common questions about buying, selling, storing and redeeming wine NFTs.
Getting Started
Learn the basics of Wine NFTs
Buying & Selling
How to trade on the marketplace
Wallet & Security
Keep your assets safe
NFT Management
Managing your wine collection
Redemption & Shipping
Receive your physical bottles
Technical Support
Troubleshooting and issues
Frequently Asked Questions
What is Cellarcoin?
Cellarcoin is a Wine NFT marketplace where each NFT represents ownership of a physical bottle of premium wine stored in professional, climate-controlled cellars.
How do I create an account?
Click 'Connect Wallet' in the top navigation. You'll need a Web3 wallet like MetaMask. Once connected, your account is automatically created using your wallet address.
What payment methods do you accept?
All purchases are made with MATIC cryptocurrency on the Polygon blockchain. You must first acquire MATIC from a cryptocurrency exchange.
Can I sell my Wine NFT?
Absolutely! You can list your Wine NFT for sale on our marketplace at any time. Go to your profile, select the NFT you want to sell, click "Sell", set your price, and list it.
How do I redeem my physical bottle?
To redeem your NFT for the physical bottle, visit your collection and select "Redeem". Follow the verification steps and provide a shipping address. The bottle will be shipped from our climate-controlled storage facility.
Are my NFTs secure?
Yes. Your NFTs are stored on the Polygon blockchain, which provides cryptographic security. Always use a hardware wallet for maximum security and never share your private keys.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.